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Custom and personalized orders

We like when you ask about custom orders, don´t hesitate to ask for an estimate. Furniture in our store made to order and is individually handcrafted, therefore it shall not be reimbursed unless it has been received damaged (in such a situation, the customer is obliged to draw up a damage protocol in the presence of courier) or has hidden defects.

Check our custom project

Wood appearance and quality

We supply high-quality furniture grade plywood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations.
The real appearance of products may slightly differ from the images presented on page, mainly due to differences in the color of the wood and its grain – it results from the properties of the material, such as wood.

Custom process and taxes

We will not be responsible of any delay committed by the buyers on any custom requirement , if the items are return to origin cause some problem caused by the buyer the returning cost will be charged to the buyer.

Shipping

Our packages are delivered by couriers
Upon receipt of a shipment, you should check if the product has not been damaged mechanically in transport.

Before receipt confirmation the package should be opened and checked in the presence of a courier (especially if you see the packaging is deformed, punched, folded, torn – even the smallest damage should be noted! In some cases, the package may look intact from the outside; however, the compression resulting from the fall of the shipment may damage the furniture inside the package) – therefore we recommend to always open shipments in the courier’s presence.

If any damage is found, the damage protocol should be written. Please remember it is the base for issuing a complaint

Care instructions

The oils we use meet the following standards: EN 71.3(the coating is safe for children’s toys), DIN 53160(coating resistant to sweat and saliva), DIN 68861.1A(coating resistant to stains from drinks). The oil is completely safe for humans, animals and plants and is approved for contact with food.
It is necessary to pay attention to the proper use and cleaning of oil-protected. Do not leave wet stains from beverages, etc. on oiled surfaces. Once the liquid has been spilled, it should be wiped with a dry and soft cloth. Rough rags and sponges must not be used because they can damage the coating (not mention any sharp tools, scrapers, etc.).The furniture should not be subjected to excessive humidity, heat or direct sunlight.

Custom duties in UK

UK buyers. From Jan 1st 2021, You’ll be charged Customs Duty on all goods sent from outside the UK (or the UK and the EU if you’re in Northern Ireland) if they’re either:
excise goods
worth more than £135

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